Refund & Return Policy
At NBK Computers, customer satisfaction is important to us. We aim to ensure that every product delivered meets your expectations. Please review our return and exchange policy before making a purchase.
Return Eligibility
A product may qualify for return or exchange under the following conditions:
- The request must be made within 7 days of purchase.
- The product must be unused, unopened, and in original packaging.
- All accessories, manuals, and packaging materials must be included.
- The original invoice or proof of purchase is required.
Products that do not meet these conditions may not be eligible for return.
Non-Returnable Items
Certain products cannot be returned or exchanged, including:
- Opened or used products
- Software, digital licenses, or activated products
- Custom or special-order items
- Products requested through backorder
Once a product is opened or used, it is considered sold.
Exchange Policy
If a product has a manufacturing defect, customers may request an exchange subject to supplier or manufacturer approval.
The product will first be inspected before processing the exchange.
Return Procedure
To request a return:
- Contact our support team within 7 days of purchase.
- Provide your order number and invoice copy.
- Once approved, our team will guide you through the return process.
Customers are responsible for return shipping unless the issue is verified as a product defect.
Refund Policy
Refunds will only be processed after the returned item is inspected and approved.
Approved refunds will be issued through the original payment method.
Shipping charges are non-refundable.
